Pharmaceutical
Sales Representative
As of January 1st, 2009, pharmaceutical companies
have voluntarily agreed to ban their pharmaceutical
sales representatives from bringing gifts and
food to their clients which are mainly physician's
offices and hospitals. I this article I will discuss
the pros and cons of banning a pharmaceutical
sales representative from doing so, and the impact
it may have on sales of the product as well as
the impact on the pharmaceutical sales representative
position itself.
This recent decision by the pharmaceutical companies,
in my opinion no doubt is an attempt at damage
control with the new Obama administration. There
is much scrutiny regarding the pharmaceutical
sales representative's sales tactics, which include
hosting lavish events and staggering fees paid
to physicians for speaking engagements. pharmaceutical
sales representatives also are known for bringing
gifts such as pens and pads of paper to the offices
that they call on. Some cater lunch for the physicians
and their office staff. Can these small, seemly
meaningless gifts really influence whether or
not a pharmaceutical sales representative can
get face time with a physician? The numbers seems
to reflect that this is the case. Promotional
products are a 19 billion dollar industry. Having
worked myself in several medical settings, I know
how hard it can be for a pharmaceutical sales
representatives to get through the front line
at a physician's office. Most receptionists and
front desk staff are trained to turn away pharmaceutical
sales representatives that call on these offices.
At that time, gift such as pens, pads of paper,
post-it notes and tissue boxes are left with the
front desk staff. All of these gifts include the
logo of the company and usually the latest, greatest
drug they are selling. These gifts rarely make
it into the hands of the actual physician, but
can help in swaying the front office staff's opinion
of the pharmaceutical sales representative. This
is important to the pharmaceutical sales representative
as they need to get through these gatekeepers.
The ban on such gifts admittedly makes it more
difficult for a new pharmaceutical sales representative
to establish a relationship with the physicians.
Most physicians are so busy that the only face
time you cane get is the short time they will
sit down for lunch. Bringing in food was a great
way for a pharmaceutical sales representative
to get a physician to take a break in the midst
of their very busy day to sit and listen to the
pharmaceutical sales representative. One thing
that has been omitted from the ban is the fact
that the pharmaceutical sales representatives
will still be permitted to leave free drug samples
in physician's offices. These medications get
handed out like candy. I suspect this practice
has been increasing due to the overwhelming number
of Americans that are without health insurance
at this time. I, myself am currently in this position
and was in need of medication. My physician gave
me over a month's supply of the medication. After
all, it didn't cost him anything and I was a very
happy customer since he just saved me a lot of
money. The cost of the medication at the pharmacy
is overwhelmingly ridiculous. I'm quite sure my
free monthly supply was not what the pharmaceutical
sales representative had in mind when they left
them at the physician's office.
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