Sales
Management
Successful sales management can be one of the most
challenging aspects necessary for a fledgling company
seeking to gain initial traction in a target marketplace.
There is something inherently challenging in managing
professionals who are, by definition, independent,
ego-centric, and, not to be funny, mavericks. Great
sales people are not easily lead and managing them
can lead one to feel as if they are herding the
proverbial cats. So how does one provide the direction,
structure, and oversight to people who by their
very nature look to walk their own independent path
to success?
Great sales management starts with great recruiting.
Great recruiting begins with a thorough understanding
of what type of personalities the organization
wishes to attract to its sales force. The latest
hot product or high compensation packages will
attract many strong sales candidates, but it will
also attract candidates that may not have the
character attributes necessary to carry a company
onwards to success when a product cools, is challenged
by a competitive technology, or if a shift must
occur in compensation programs. In the end, the
best recruiting tool a company can have is its
culture. No matter the characteristics of a culture,
whether it is a progressive one or a burn and
churn one, it will attract sales candidates that
reflect its very nature. If all of a sudden sales
management looks around and discovers they have
a sales force of passive aggressive, manipulative
players it is best served by taking a long look
in the mirror itself. Sales management will truly
reap that which it consistently sows.
The next critical attribute of great sales management
is reflected in its attitude toward cultivating
talent. High performing sales people need to feel
that they are appreciated and that they have an
exciting and bright future with the organization.
Sales management needs to be highly conscious
of the fact that great sales people demand enormous
levels of performance from themselves and expect
equally high performance from its leadership.
The fact is, no other resource within the organization
is more mobile with their careers than excellent
sales professionals. They’re like a baseball
player that can hit for power and steal forty
bases season after season. These pros will always
be in demand and competing companies and industries
are more than happy to pay, and at times, overpay
for their services.
Companies that are willing to invest in the development
of their human capital will place themselves at
a competitive advantage. This means investing
in educating their sales management team as aggressively
as they invest in developing their sales talent.
The differentiating attribute of exceptional sales
management can be found in their level of emotional
intelligence. This is not an area that universities
are going to deliver to your ranks through traditional
business programs. It is the soft skills of people
management, of true leadership, that will create
sales management teams that will consistently
attract and retain the best of the best. Sales
management is the front line of leadership necessary
to inspire sales people to consistently succeed
in today’s dynamic sales environment.
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